Frequently Asked Questions(FAQ)

Forex Trading FAQs

Knowing where to find the information that you need and having the confidence that you can find the answers to your trading questions could be very helpful with your day-to-day trading. Use these comprehensive Forex Trading FAQs to learn all the basics as well as the more advanced topics in forex trading. We’ve covered the lot from how to open a forex trading account to how to use the MetaTrader trading platform, Forex trading system and more. Whether you’re new to trading FX or you have several years of experience trading currencies, you will find a lot of useful information in these FAQs.

How can I open a live trading account?

Please use the following link to begin your live trading account application – Open a live account

How long does it take to open a live trading account with you?

We aim to respond to all new trading account enquiries within a 24 hour period.

What account base currency can I hold my trading funds in?

You can hold your funds in one of the following base currencies: ­AUD, USD, GBP, EUR, NZD, SGD,CHF,CAD and HKD

How do I deposit funds into my trading account?

Please refer to our Client Wallet page for the list of acceptable deposit methods.

How do I withdraw funds from my account?

Please login to your EasyCapital Client Portal for the withdrawal procedures.

Why can’t I login to my demo account?

Our demo accounts last for 30 days. You won’t be able to access it once it expires. If you need to extend your trial before opening a live account with us, you can always register for another demo account. To do so, simply click on File > Open an Account on our MT4 platform and follow the prompts.

Why do I see “No connection” or “Invalid Account” on my MT4 status bar?

Most of the time, it simply means the platform is not able to log you in. You can click on File > Login to Trade Account.

I don’t see some of the symbols, what do I do?

If you don’t see the full list of symbols on Market Watch, right click on one of the symbols, and click Show All.

Why have I not received my trading statements?

A daily statement is sent out if you have some trading activity on the previous day. You may also want to check your spam folder as sometimes they may be miscategorised by your email service provider. You can also consider adding our email address to your email whitelist.

How do I generate account statements?

On your account history, right click on the display area or one of the closed trades, select the period you want. Once the records show, right click again and select ‘Save as Report’.

Can I login to the same account from multiple devices at the same time?

Yes, MT4 platform supports multiple login simultaneously to the same account. So you can leave your desktop MT4 logged on and sign in using your mobile phone while you are away.

How do I install multiple instances of MT4 for my trading accounts?

When you are running the installer, there is a Settings button on the same page of the licence agreement. Click on the button and rename the destination folder and continue. It will then install another copy of MT4 on your computer.

How do I update my platform?

The update is done automatically whenever there is a new build released by Metaquotes. All you need to do is allow the program to make changes to your computer when it starts up.

You may also try running it as administrator to grant the program sufficient access level to perform any update.

Can you help me update my account details?

Of course. Please email support@easycapitals.com and we will update your account information for you. Please note that if you are updating your address details, we require a recent bank statement or utility bill which shows your new address.

How do I change my password?

You can change your login details, including your password, via your EasyCapital Client Portal, alternatively you can do the same on your MetaTrader 4 trading platform. Click on Tools > Options and look for the Server tab.

I have lost my password, can you reset it for me?

Sure. The Client Portal will provide the necessary steps to recover your trading account password.

Alternatively, you can call EasyCapital on +61 3 8566 7680 or send your full name, date of birth and address to support@easycapitals.com so that we can reset it. For security purposes, you will be required to provide some personal details to help verify your account.

Why Partner With EasyCapital?

PROFESSIONAL SUPPORT
If you lack experience in the trading, our experts will provide the necessary support so that you won’t have to face trouble in any way.
FLEXIBLITY
EasyCapital is truly flexible in terms of everything. We only work with the experts, and we can help you scale up your earning potential at an customised schemes.
EDUCATION
We provide additional lessons for the traders to make out scenes on their own. It helps them to get an idea about the market and take the right decision at the right moment.
SUCCESS
Success is our ultimate mission. Your success is our success, and Easy Capitals works to take your business to the pinnacle.
PRIVACY
We offer the highest user protection for our valuable customers, and you won’t have to about your personal information.
TECHNOLOGY
We believe in advanced technologies and we at Easy Capitals, work with advanced tools to enhance the user experience as much as possible

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Risk warning: Trading foreign exchange or contracts for differences on margin carries a high level of risk, and may not be suitable for all investors. There is a possibility that you may sustain a loss equal to or greater than your entire investment. Therefore, you should not invest or risk money that you cannot afford to lose. You should ensure you understand all of the risks. Before using Easy Capitals services please acknowledge the risks associated with trading. The content of this Website must not be construed as personal advice. Easy Capitals recommends you seek advice from an independent financial advisor.

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